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QUALITY ALERT- OCEANIC DIAPHRAGM-STYLE REGULATOR


Oceanic Diaphragm-Style Regulators Purchased or Serviced between October 1, 2017 – May 25, 2018

Oceanic is issuing an important quality alert regarding Oceanic diaphragm-style regulators.

There exists a possibility for the Oceanic diaphragm style regulators assembled between October 1, 2017 and May 25, 2018 with the new HP Poppet in place of the old over molded seat to significantly restrict airflow at low tank pressures (below 500 psi), posing a drowning hazard to consumers. As a result, any regulator with the new HP Poppet must be fitted with the new style button pins.

It is of the utmost importance that if you have a regulator model affected by this quality alert, or may have serviced a regulator that may be affected by this quality alert, it be serviced and the pin replaced as soon as possible.

While no incidents have occurred, the possibility of an incident does exist. We strongly recommend that dealers and end users take all necessary precautions when dealing with life support equipment.

WHAT TO DO IF YOU BELIEVE YOU HAVE A PRODUCT AFFECTED BY THIS QUALITY ALERT

  1. Do not use the affected product(s).
  2. Determine if you have an affected product.

To determine if you have a regulator(s) affected by this quality alert, please follow the 4 STEPS listed below.

To ensure your specific product is affected, please identify the serial number of the product and proceed to “STEP 3”.

The product serial number can be found using TWO METHODS.

METHOD 1: The product serial number is etched on the side of the first stage body below (see Figure 1).

METHOD 2: The part number, description and serial number are also located on the label on the outside of the packaging (see Figure 2). Please be sure to reference only the first stage serial number as indicated.

FIGURE 1

If your product is affected or you have any questions about the quality alert, please complete one of the following. In all instances, please make sure you have your serial number available for reference.

  1. Contact or bring your regulator to the nearest authorized Oceanic Dealer for further assistance.
  2. Contact Oceanic directly at 1.888.270.8595 ext. 4 for further instructions on how to proceed.
  3. Email Oceanic directly at tac@huishoutdoors.com for further instructions on how to proceed.

We apologize for the inconvenience and appreciate your cooperation in supporting Oceanic regarding this matter.

Sincerely,

Oceanic